Your trust is extremely important to us.
Commitment to privacy
We respect your privacy and are committed to protecting the personal information you provide to us.
When you provide us with your personal data, you consent to us processing all such personal data as set out in the Privacy Notice Please read this Privacy Statement carefully and revisit this page from time to time to review any changes that we may have made.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.
What constitutes personal data?
Personal data includes any information related to a living resident or citizen of the EU that can be used to directly or indirectly identify the person. It can be anything from a name, a photo, an email address, medical information, or even an IP address or cookie.
What information do we collect?
We may collect, store and use the following kinds of personal information:
Using your Personal Information
We may use your personal information to:
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
Who do we share your data with?
In addition, we may disclose your personal information:
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
What are cookies?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the persistent cookies to: enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website.
These cookies DO NOT collect personally identifiable or sensitive information (for example email addresses, telephone numbers)
You can opt out of the Google Analytics Advertising Features you use by clicking here.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Security of your personal information
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information including:-
We store all the personal information you provide on our secure password and firewall protected servers.
We are certified for ISO 27001 and ISO 9001. We are inspected annually by the British Assessment Board to ensure we adhere to strict procedures for Information Security and Management Systems.
We back up our own CSP servers daily and also have a backup daily offsite to our datacentre in Oxford, UK as part of our Disaster Recovery plan. We back up our customer servers as requested by and contracted with our customers. Some may have; on site backups plus\or offsite backups into a third party cloud storage e.g. Veeam or Acronis, our datacentre in Watford and some request that their backup is also copied offsite to our datacentre in Oxford please refer to your contract for your disaster recovery plan. We always advise one on site and one offsite backup as a minimum for Disaster Recovery.
You acknowledge that the transmission of information over the internet through a website is inherently insecure, and we cannot guarantee the security of data sent over the internet.
What are your rights?
You have several legal rights in relation to the information that we hold about you, including:
You can exercise your rights by contacting us using the details set out in the “Contact us” section below.
Or write to us at:
The Information Security Manager
41 Market Street